Request a service
Complete Home Filtration systems are supported by a nationwide network of trained service technicians and consultants, so help is always close by when you need it. Whether you have a question about your system, want guidance on ongoing care, or need support in the rare event a visit is required, our team is ready to step in.
You can reach out online at a time that suits you, or speak directly with our team for urgent matters by calling 1300 693 458. Either way, you’ll be dealing with experienced professionals who understand your system and are focused on making things easy.
Replace filters
Regular filter replacement is essential for maintaining water quality, protecting your system and ensuring consistent performance. Complete Home Filtration systems are designed to run efficiently with minimal maintenance, with filter changes typically being the only routine task required.
Most systems require filter replacement every 6–12 months, depending on water quality and household usage. Each customer receives a replacement schedule tailored to their system configuration. For a hassle-free option, customers can also choose our filter replacement subscription service, which ensures the right filters are delivered automatically when they’re due.
We’ll still send reminders along the way, and if you’d prefer a technician to handle the replacement or need help at any stage, our team is always available to assist.
Troubleshooting
If something doesn’t feel quite right, our troubleshooting resources are a good place to start. We provide step-by-step guides to help identify and resolve common issues quickly and safely.
For anything more complex, or if you’d rather speak to someone directly, our Service Consultants are on hand to provide expert advice and support.
Warranty support
All Complete Home Filtration systems are covered by a comprehensive warranty to protect against problems and performance issues under normal use.
Our warranty guide outlines what’s covered, the conditions that apply and how to make a claim. If you have questions about warranty coverage or need assistance with a claim, our support team is happy to guide you through the process.
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Register a change of ownership
If you’ve recently moved into a home with a Complete Home Filtration system installed, you’ll need to register as the new owner so we can update our records, send you the correct owner’s manual and redirect maintenance reminders to you.
Please complete the form below or email [email protected] with your contact details and proof of address (a utility bill in your name is sufficient).
Until we confirm when the filters were last replaced, please set the system to bypass mode by turning all three levers under the cover to the horizontal position to avoid using exhausted filters.