Before calling support or attempting any disassembly, please run through this checklist. Many common concerns can be identified or resolved in just a few minutes. If you do need to contact us, these checks will also help us assist you more efficiently.
• Filters clogged with sediment over time can restrict flow.
• Variations in mains pressure may affect overall supply.
• Multiple taps or appliances running simultaneously can reduce perceived pressure at a single outlet.
The Complete Home Filtration system is designed to maintain strong flow with minimal pressure drop, typically less than 5 percent and rarely noticeable.
• Check whether filters are due for replacement.
• Reduce simultaneous water usage in the home.
• Temporarily bypass the system using your user guide instructions. This allows mains water to flow directly to your home.
If low pressure continues while in bypass mode, the issue is likely unrelated to the filtration system.
Contact Complete Home Filtration support if:
• Pressure remains low after replacing filters.
• The drop is sudden or significant.
• Pressure does not improve after reducing usage or bypassing the system.
Call 1300 693 458 or email [email protected].
• Carbon filtration media may be exhausted.
• Seasonal changes in source water quality.
• The system may be in bypass mode.
• Filters may not be seated correctly, with seals or O-rings misaligned.
• Check whether filters are due for replacement.
• Confirm the bypass valve is not engaged.
• If you recently changed filters, inspect O-rings and ensure each seal is correctly seated before reinstalling.
Contact Complete Home Filtration support if:
• Taste or odour persists after replacing filters.
• Bypass and seals have been checked.
• The change is strong or ongoing.
Call 1300 693 458 or email [email protected].
• Trapped air in the RO plumbing, particularly after installation, servicing or filter changes.
If cloudiness persists and does not clear after flushing, contact support.
Call 1300 693 458 or email [email protected].
• Loose fittings on inlet or outlet pipework.
• Filter sumps not fully tightened after a filter change.
• Bypass the system immediately.
• Turn off the water supply feeding the unit.
• Check whether a sump requires tightening.
Avoid forcing components or dismantling sealed parts.
After bypassing the system, contact Complete Home Filtration support immediately if:
• The leak is not from a loose sump.
• Moisture continues after tightening.
• You are unsure of the source.
Call 1300 693 458 or email [email protected].
For safety and warranty protection, sealed components of your Complete Home Filtration system must not be dismantled. Unauthorised DIY repairs, modifications or tampering will void warranty coverage. Certain repairs and system alterations must be carried out by a licensed plumber to remain eligible for warranty support. If in doubt, contact us before attempting any work.
If you have recently moved into a home with a Complete Home Filtration system, please register as the new owner so we can send you the owner’s manual and ensure maintenance reminders are redirected correctly. Complete the form below or email [email protected] with your contact details and proof of address, such as a utility bill in your name, and we will update our records promptly.
Complete Home Filtration’s whole home water filtration system is perfectly designed to handle the unique water needs of Australian households, eliminating the need for other water filters
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