Frequently asked questions

The best place to start is with a free in-home consultation. We test your water, assess your plumbing configuration and discuss your household's water usage and priorities. From there, we recommend a tailored configuration based on your water profile, lifestyle needs and installation requirements. No assumptions. No one-size-fits-all systems that may not do what you need them to.

Whole home filtration is installed at the main water inlet and treats water before it reaches taps, showers and appliances. It targets chlorine, chloramine, sediment and other common contaminants while helping protect plumbing and reduce scale build-up through your whole house.

Many homeowners find a whole home system delivers the improvement they're looking for across the house. However, if you want ultra-fine filtration for drinking water, an RO system can complement your whole home filtration system by adding an additional level of protection (fluoride for example) at a dedicated tap. They are not either-or. They work exceptionally well together.

Yes. Complete Home Filtration systems are WaterMark certified and installed by licensed plumbers in accordance with Australian plumbing standards. This ensures safety, compliance and long-term performance.

Complete Home Filtration was founded Suzanne Dodds in 2018. What began in a family garage has grown into a national business headquartered in WA, with strong local support in every state.

Complete Home Filtration was founded in March 2018 and has grown into one of Australia's leading whole home water filtration providers, installing hundreds of systems every week nationwide. As pioneers of the whole home filtration category in Australia, our stability and long-term presence matters. Water filtration is not a short-term purchase. Ongoing support, filter supply, servicing and warranty backing are essential. Our continued growth and national footprint provides customers with confidence that we'll be here not just for installation day, but for years to come.

Many homeowners notice improvements in taste, clarity and shower feel immediately. Benefits such as reduced scale build-up and appliance protection become more noticeable over time as treated water flows consistently throughout the home.

Complete Home Filtration systems are designed to reduce chlorine, chloramine, sediment and other common impurities found in Australian water supplies. Optional configurations can address additional concerns such as heavy metals or mineral hardness.

When installed correctly, water pressure remains within normal operating levels. The system is designed to maintain strong flow with minimal pressure drop.

Yes. Whole home systems are installed at the mains entry point, meaning filtered water flows to all taps, showers and appliances.

Yes. We always customise our systems to suit your household's water profile and your family's needs.

The housing and structure are built for long-term use. With over eight years of proven performance in Australian homes, our systems are engineered for long-term durability. Ongoing performance depends on regular filter replacement and maintenance in line with Complete Home Filtration's recommendations.

In line with global best practices, most systems require filter replacement every 6-12 months, depending on water quality and usage.

Whole home filters can be replaced by following the step-by-step process outlined in your user guide. Or, for detailed instructions, visit our Filter Replacement page. This involves switching the system to bypass, depressurising the unit, removing and replacing the filter cartridges as well as restoring flow and flushing the system. If you prefer, our service team can handle replacements for you.

Yes. We offer automated reminders and optional subscription services that deliver replacement filters directly to your home on schedule.

Complete Home Filtration systems are covered by manufacturer warranty for defects in materials and workmanship, subject to terms and proper installation.

Yes. Filters must be replaced at recommended intervals and installation must be compliant to maintain warranty coverage.